2 - 7 business days for Domestic Australia delivery.
1 - 3 weeks for international delivery.
Est dates will be shown at the check-out depending on your location.
International customs and duty charges.
Customers are in charge of paying any customs and duty fees that might apply to the order once it has arrived at the destination because we cannot advise the precise amount.
Note that delivery addresses cannot be modified or edited once an order has been placed.
After the payment confirmation, orders are processed within one to two business days.
Made to order and Custom order will be process in 2 - 7 business days.
Shipping
Due to hygienic concerns, exchanges and refunds for changes of mind are not accepted.
We encourage customers to review the order carefully before placing the order.
However, in the case of damaged goods and receiving the wrong product, please kindly contact us through the email address: the.robee.help@gmail.com.
Your item must meet the following criteria in order to be eligible for a return:
The products must be new and in their original packaging (unopened, unused, etc.).
Products marked as sale or custom cannot be returned or exchanged.
Products are still in the same condition as when received.
Must provide proof of purchase (receipt).
We must receive the returned products within 14 days from the day return has been approved. Do not send the products back to us prior to approval. Goods returned without approval will not be refunded.
Please allow 14 business days for the refund to be processed.
Please contact customer service at the.robee.help@gmail.com if you have any further questions.
